Return & Refund Policy

At AquaZappy, we want you to be happy with your purchase. If you are not fully satisfied with your order, please read our return and refund policy below.

Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be:

Unused and in its original condition
In the original packaging
Complete with all accessories, parts, manuals, and tags if applicable
Accompanied by proof of purchase or order number

Items that have been used, damaged, washed, modified, or returned without original packaging may not be eligible for a refund.

Non-Returnable Items

For safety and hygiene reasons, we may not accept returns for:

Used water toys
Items damaged due to misuse
Items with missing parts or accessories
Clearance or final sale items
Gift cards
Customized or personalized products, if applicable

How to Request a Return

To request a return, please contact us at:

Email: support@aquazing.com

Please include your order number, the reason for return, and photos of the product if the item is damaged, defective, or incorrect.

Once your return request is reviewed and approved, we will provide return instructions.

Please do not send items back without contacting us first.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Original shipping fees are non-refundable unless the return is due to our error.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Damaged, Defective, or Incorrect Items

Please inspect your order after receiving it.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.

After reviewing the case, we may offer a replacement, refund, or other suitable solution.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, size, or model, you may return the eligible item and place a new order.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Orders can only be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow our return process.